Everything you need to get started or stay updated with our nature apps!
Stay updated with announcements, get answers from the community and share your feature suggestions with us.
You can also submit a request or send us an email at support@greenmountaindigital.zendesk.com.
Thank you, and Happy Exploring!
Green Mountain Digital Jan 09 • Tips & Tricks
If you cannot hear the sounds in the app, please double check the following settings:
-Physical buttons at the top right of device - make sure the volume is set to an audible level
-Mute Button above volume controls. (On earlier models of the iPad, the small round button above the volume can be either ‘mute’ or ‘lock rotation’, chosen in the Settings – General – Use Side Switch.) Please make sure this option is set to “Mute”.
-Double tap the home button, slide the bar to the right, make sure the volume slider is set to an audible level
-Go into iPad Settings, Sounds, make sure all settings are on.
-iPhone – Make sure the “vibrate” button is not turned on – the sound will not work if it is.
-iPad2: Go to "Settings" ,"General", double click the "Home: button then swipe to the right. Make sure your "Volume Settings" are not set to "Mute".
Generally the reason for not hearing the sounds is due to the mute switch on the side of the phone, just above the volume toggle. Some other apps will continue to play music or sounds even with the mute switch on, but ours does not.
Be sure you do not see the red dot or line on the switch and you should hear the sounds. If you still do not hear the sounds, then while the song is playing, try turning up the volume. And finally there is a sound setting in the MORE section of our app that may have gotten turned off.
I hope this helps!
Kim@GMD